Safe and Cared For

Our Street Management Team are in place to make the Quarter a safe and well-managed environment for every one to enjoy and benefit from. We understand that high standards need to be maintained and improved on and we achieve this by providing additional security, waste and cleaning services.

Managing the Streets

Our Street Management Team ensure the area is safe and smart whilst offering a warm welcome. The team proactively address anti-social behaviour, security, cleanliness and maintenance. They work with the police, council and outreach services and property managers to share intelligence, compile evidence, report and monitor ongoing issues.

  • Street Environment  –  Alhoussein monitors the street environment and contacts relevant service providers to resolve issues such as fly tipping, potholes and graffiti. Alhoussein has an extensive knowledge of the area and is a great source of information for businesses, residents and visitors to Marylebone. Contact Al

  • Street Safety Team – our team has an on-street presence seven days a week including evenings and weekends. Team members Lee, Sam and Ram focus on providing reassurance to the public and businesses as well as dealing professionally and discretely with security concerns and issues of anti-social behaviour.

    The team supports rough sleepers in the area by working closely with outreach teams to signpost people to sources of assistance. The team also carry radios which plays a pivotal role in sharing local intelligence through our Radio Network and Safer WestEnd platform to address issues that the area and our members face. The information collated is a useful resource for our local police team. Contact the Street Safety Team.

  • Baker Street Quarter Partnership Radio Network  – enables us to link up and build a network of security teams from key locations in the Quarter. The service is designed to share intelligence in real time on crime and anti-social behaviour issues offering direct communication between our members and the Street Safety Team.

    Safer WestEnd for BakerStreetQ – our crime reduction information sharing site, in partnership with Safer WestEnd, is designed to tackle local crime and anti-social behaviour through business collaboration. This service is free to members and gives security staff access to real-time intelligence from Police and other key agencies.  Users can access email updates and a secure website to share and use security information uploaded by businesses in the area. If you would like a demo of the system and to find out more please contact us.

  • Increasing Resilience

    Through our Increasing Resilience programme we are working towards a robust security and emergency planning network to enhance the resilience of the area and safety of businesses, staff and visitors. This is achieved through:

    / Facilitating intelligence sharing between our security teams, the police, council and outreach services across the area with our Incident Alert App

    / Providing a specialist Street Manager to gather intelligence, deter criminal behaviour and facilitate communication between security teams

    / Co-ordinating emergency planning across businesses in the area to enhance resilience and enable mutual support

    / Continuing to foster strong working relationships with the police and council and ensure they understand business priorities for security in the area

    / Providing emergency planning and incident updates

    For a toolkit to help small and medium-sized businesses manage risk, download Westminster City Council and WESG’s Business Readiness Toolkit.


  • Incident Alert – As part of our ongoing work to increase safety, security and resilience across the Quarter an Incident Alert system has been implemented. This has been designed for members responsible for their staff and business continuity, crisis management and emergency planning together with all members’ security staff.

    How Incident Alert works:

    • The app communicates to you, in real-time, major incidents in the area as they unfold, such as fire, gas explosion and act of terrorism, as well as notifying you in advance of planned events such as marches or protests that may affect your business and staff.
    • Gives you access to an emergency hotline (+441572460358) to dial- in for further updates on a major incident
    • Gives you access to useful resources in a document library. These include advice on Invacuations, Lockdowns, Bomb Threats and Firearms Attack to help you plan in advance or even refer to during a real-time incident. They are accessible via our app which means they can be viewed offline if mobile networks are unavailable.

    Download the BakerStreetQ Incident Alert App for IOS and Android from your relevant app store. To receive updates, we will need to set up staff members you would like on the system. Simply please provide us with the names, email addresses and mobile numbers.

  • Counter Terrorism Guidance

    Counter Terrorism Guidance

    You can find protective security information, practical guidance and online training opportunities here. We also have a number of training courses throughout the year that could help your staff prevent a terrorist attack and spot the signs of suspicious behaviour.

    Before an attack

    Our objective is to prevent an incident taking place by detecting and deterring any preparatory activity by potential attackers. We provide training and communicate news, alerts and updates between our own resources, local businesses and policing teams.  Our Street Safety team is trained to identify potentially suspicious behaviour and members can be helped to deter threats through counter-terrorism training. Our radio network has been implemented to  improve communications with our businesses about security issues and our day-to-day work will be supported by police Project Servator operations. These are highly visible police presence operations to deter crime.

    During an Incident

    Pre-planning is crucial so that if an incident or attack happens, businesses in the area know what steps to take to safeguard their staff and minimise disruption to their business operations. Each business is responsible for its own Business Continuity Plan and we know many members lead the way in having well practised and robust plans. Through our Business Continuity Planning support we bring businesses together to share best practice and conduct planning exercises so that businesses have an understanding on how the area would react as a whole.

    Currently, if we are alerted to any type of incident we will share this with members through an our Incident Alerts App. If you are a member and would like to be added to the group distribution please let us know.

    After an Incident 

    Getting the area back to normal after an incident takes place is vitally important for business confidence, to support the interests and well-being of staff, residents and visitors and to maintain the positive reputation the area enjoys. We have an important role to play and are focused on putting the systems and relationships in place now to ensure we can quickly respond should an incident occur.  We are linked in with the council and the police so that we can support them with their post incident responsibilities.

    If you would to discuss any aspect of our Safe & Secure activities please get in touch.