Safe & Cared For Streets

A safe and well-managed environment is good for everyone. By managing our streets effectively and through our measures to oversee the area’s safety and security we make a real difference.

Managing The Streets

Caring and maintaining our hugely popular area to ensure it’s presented in the best possible way is a full time job. That’s where our Street Management Team come in, their TLC of the Quarter means its always looking its best.

  • Street Environment Manager

    Our Street Environment Manager works 8.00 – 17:00 Monday to Friday and has a variety of roles including monitoring the street environment, reporting faults and problems to the local authorities and engaging with local and member businesses. Dan’s extensive knowledge of the area means he can also assist visitors in exploring this fabulous part of Marylebone.

    You can contact Dan at [email protected]


  • Street Safety Manager

    Our Street Safety Manager works alongside our Street Environment Manager with a focus on providing the public and local businesses re-assurance and to deal professionally and discretely with security concerns and issues of anti-social behaviour. This includes dealing organised begging, illegal street trading and trespass, together with supporting efforts to increase the resilience of the area to the threat of terrorism. You can contact Svenn at [email protected]


  • Member Support Line

    To save you the hassle we’re on hand to help solve the issues that are causing you a problem whether this is broken paving outside your premises, unsightly waste bags, graffiti or trespass. We can help with anything in the public realm that concerns you and the issue does not have to be by your workplace. Our great links with council, police, TfL and other authorities means we’re pretty good at getting results. If you want to report an issue you can contact [email protected] or call us on 0203 056 5910

  • Additional Cleaning

    We undertake additional regular cleaning of the busiest parts of the Quarter including The Wonderpass, Baker Street and Marylebone Road plus extra deep cleaning of anywhere that’s needed. If there’s a part of the Quarter that you think needs extra attention let us know.

  • Safe and Secure 

    We have a number of projects and services in place that are designed to improve the safety and security of the Quarter, our members and their employees.

  • Business Security Zone

    Our role in taking care of the area means we’re well placed to bring together key organisations to ensure that we have a cohesive, united approach to security of all matters. The Business Security Zone (BSZ) is our initiative to keep members up to date on local security issues and facilitate collaboration to improve and enhance security in the Quarter. Being part of the BSZ ensures your business is notified about local incidents and security threats. Your security responsibles can register to receive our notifications by emailing [email protected]. We work with Safer London and the CSSC to provide information which is timely, accurate and importantly, from official sources.  As the BSZ progresses an area-wide plan will be devised to factor in the needs of members in the case of a large scale incident.

    Safer WestEnd for BakerStreetQ

    Our crime reduction information sharing site, in partnership with Safer WestEnd, is designed to tackle local crime and anti-social behaviour. This service is free to members and gives you and your security staff access to real-time intelligence from Police and other key agencies. You will receive email updates and can access a secure website to share and use security information gathered by businesses in the area. You will also have access to Security Zone events and discussions and training and support for your security team. If you would like a demo of the system and to find our more please contact us

    Counter Terrorism Training 

    We also provide free Counter Terrorism training courses for our members. You can find out about these on our Training page

  • Positive Partnerships

    To tackle any issues of crime including anti social behaviour and begging that affect the area we work in partnership with local agencies such as the Police, the council together with outreach teams who support the homeless. Our Street Manager is well placed to share local intelligence and address issues that the area faces including specific ones that our members may encounter.  We attend quarterly Police ward panels, where we meet with local residents and stakeholders to set local police priorities for the coming three months. We also attend wider partnership briefings led by Westminster Council, to troubleshoot current issues on the ground.